Customer Experience Led by Productivity

Many large companies approach improving its customer experiences differently. Most common approaches come from the perspective of customer support solutions, user experience design, and account management. While these pathways are vitally important, more businesses could benefit from looking at customer experience through the lens of productivity. The bottom line is …

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Securing IoT through deception

The momentum of IoT adoption is showing no signs of slowing, and with it comes increasingly material risk for both businesses and households. The quest for innovation has allowed for security to fall behind, and as a result, these devices have infiltrated our lives while creating an environment where attackers …

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